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About Us |
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| About Us |
RideConnect is a coordination call center that provides individuals with information on available transportation options. This information is based on the individual's trip needs in Washtenaw County and selected areas in Jackson, Lenawee, Livingston, Monroe, Oakland and Wayne Counties. RideConnect also coordinates transit services among existing public, private, and non-profit transportation and human service transportation providers.
RideConnect operates Monday through Friday from 8:00 am to 6:00 pm in Ann Arbor, Michigan and is closed on all government recognized holidays.
RideConnect's Transportation Coordinators provide the service/activities of:
Trip Planning that identifies, refers, and schedules trips with transportation providers for individual transit dependent residents as they call the center.
Assessments of customer's financial limitations on a case by case basis in order to determine if they qualify for subsidized fares.
Data Collection and Evaluation of user data from call center, transportation providers’ and human service agencies in order to identify service gaps and duplication.
Individual Travel Training Sessions teaching residents in small groups how to access and use public and demand responsive transportation services available in the county. Staff also assists the residents in developing trip plans to their most frequently traveled destinations.
Transportation Assistance Program facilitates short term financial assistance to pay for public transportation trips for Washtenaw County residents 55 years and over who have low incomes and/or disabilities. Trip purposes include non- emergency medical appointments, grocery shopping, employment, education and other vital life line trips to other destinations. This program is funded by Blue Print for Aging.
Currently, RideConnect is funded by grants received by its three sponsoring transportation agencies; one transportation authority (Ann Arbor Transportation Authority) received mobility management dollars from Federal Transportation Administration and two nonprofit transportation agencies (Peoples Express and Western-Washtenaw Area Value Express - WAVE) receive mobility management dollars from Michigan Department of Transportation.
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